Return Policy

General Returns, Refunds, & Exchanges

Refurbishment Fees:

Upon return all product will be inspected for any damage, blemishes or scratches no matter how small and be charged a refurbishment fee of 20% of the value of the item. There are no exceptions to this rule.

Mouthpieces: Please avoid damage by carefully handling the mouthpiece and avoid using metal ligatures and synthetic reeds as they can also scratch the mouthpiece.

Saxophones: Please remove all rings, jewelry, metal strap clasps and belt buckles whicn may scratch the instrument.

Cleaning Fees:

Sax Necks: To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck return.

Mouthpieces: To cover the cost of cleaning, a $30 fee applies to any mouthpiece return.

Olegatures: To cover the costs of cleaning and sanitizing, a $20 fee applies to any Olegature that is returned.

Changed Your Mind?
“There’s nothing wrong with it, but I don’t want it after all. I received the item within the past 7 days”
Changed your mind? No problem! Our return policy is valid within 7 days of receipt of the item. Please contact us with your order information and the reason you would like to request a return. See the “What Happens after my Return has been Approved” section for more information. Customer is responsible for return shipping.

“There’s nothing wrong with it, but I don’t want it after all. I received the item more than 7 days ago.”
Our return policy is valid within 30 days of receipt of the item. We typically cannot approve returns after the 7 day period is over. If you think you have a special situation, please contact us with your order information and the reason you would like to request a return.

“The item I ordered was damaged/defective before I even opened the box. The damage appears to be related to shipping.”
If you chose a shipping option that includes shipping insurance, please contact us with a description of the problem. If possible, please include some photographs of the item and the box it was shipped in. We will contact the shipping provider and try to redeem the maximum shipping insurance amount. If the shipping insurance claim is successful, the cost of your replacement may be fully or partially covered, depending on the insurance amount you selected. Unfortunately we cannot provide any free returns or exchanges for orders that were shipped without shipping insurance.

“The item I ordered was damaged/defective before I even opened the box. The damage does not appear to be related to shipping.”
Please contact us with a description of the problem. If possible, please include some photographs of the problem. After the return is approved, we will email you with a free return shipping label. Once we receive the item, we can ship you a new one free of charge. If you would like a refund instead of an exchange, please see the section titled “My return was approved, and I would like a refund.”

“I ordered my Oleg gear through an Oleg Dealer, not directly. Can I return or exchange it here?”
If you purchased your item through an Oleg Dealer, but not directly through us, please contact the store with which you placed your purchase for more information about their return policy. Unfortunately we cannot issue refunds for items that were not ordered directly from us. However, you can always rely on our 1-year warranty, no matter where you got your Oleg gear from. Please see the “1- Year Warranty Policy” section for more information.

Special Cases for Returns & Exchanges

Returning or Exchanging an Olegature: “It doesn’t fit my mouthpiece”

If the Olegature you received does not fit your mouthpiece, we will always work with you to make sure you get the correct size. Please contact us with your order information and a description of the problem. Once the exchange is approved, we will email you with a free return shipping label. Once we receive your If you would like a refund instead of an exchange, please see our policy for “General Returns & Exchanges.”

Returning a Neck Strap: “There’s nothing wrong with it, but I don’t want it after all”

Unfortunately we are unable to accept most returns for Neck Straps, even if they have only been used lightly. All Oleg Neck Straps are made of genuine leather, and conform to each person’s neck specific shape very quickly, even after one use. Once worn, there is no way we can return a used neckstrap back to new condition. However, if your Neck Strap is still in pristine, 100% new condition, there is a small chance that we will be able to accept the return. Although we cannot issue free return shipping labels for neck straps, you can still ship the neck strap back to our office for inspection. You will be responsible for return shipping costs. If the return is approved, you will be refunded the full amount, plus $4.50 for shipping. If the return is not approved, you can choose to have us ship the strap back to you. Standard shipping costs will apply.

Returning a Saxophone Neck: “It doesn’t fit my saxophone”
If the Saxophone Neck you received does not fit your saxophone, we will always work with you to make sure you get the correct size. Please contact us with a description of the problem. After the return is approved, we will email you with a free return shipping label.  If you would like a refund instead of an exchange, a restock Saxophone necks must be sanitized and re-corked before they can be returned to a sellable condition. To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck that is returned.

Returning a Saxophone Neck: “It fits, and there’s nothing wrong with it, but I don’t want it after all”
Saxophone necks must be sanitized and re-corked before they can be returned to a sellable condition. To cover the costs of cleaning and re-corking, a $40 fee applies to any saxophone neck return. If you want to return the saxophone neck because it did not fit your saxophone, please see the “It doesn’t fit – Returning a Saxophone Neck” section

Returning a Mouthpiece: “There’s nothing wrong with it, but I don’t want it after all”
Mouthpieces must be thoroughly sanitized. To cover the cost of cleaning, a $30 fee applies to any mouthpiece return. Upon return the mouthpiece will be inspected for any damage, blemishes or scratches no matter how small and be charged a refurbishment fee of 20% of the value of the mouthpiece. There are no exceptions to this rule. Please avoid damage by carefully handling the mouthpiece and avoid using metal ligatures and synthetic reeds as they can also scratch the mouthpiece.

What Happens after my Return has been Approved?

“My return was approved, and I would like an exchange”
Once your return is approved, we will email you with a free return shipping label. As soon as we receive the item, we will ship you the exchanged item, free of charge. Depending on your situation, you may need a new item, or we may be able to repair your item. Let us know if you need us to ship to a different address than your original order.

“My return was approved, and I would like a refund”
Once your return is approved, we will email you with a return shipping label. You will receive a refund for any items returned. Refunds can be credited back to the original payment method or saved as store credit. Cost of return shipping (shipping from customer to Oleg Products, Inc) will be deducted from refund amount. The original cost of shipping (shipping from Oleg Products, Inc to customer) can not be not refunded. Partial or no refunds may be given if the item is not returned in the original condition (scratches, item damaged by customer, parts missing, damaged packaging, etc). A restock fee may apply if the item falls in the “Special Cases for Returns & Exchanges” category.

1-Year Warranty Policy

1-Year Warranty Policy: “The item I ordered within the last year is now broken”
All Oleg gear and instruments automatically come with a 1-year warranty. If you placed your order within the past year, please contact us with your order information, proof of purchase, and a description of the problem. If possible, please include some photographs of the item. If the damage was not the fault of the customer (defective part, problem with manufacturing, etc), depending on the situation, we can repair or replace the item, free of charge. If the damage was caused by misuse (improper use of item, item fell on floor, etc) or normal “wear and tear” (scratches, normal pad & cork aging, etc), we typically cannot offer free replacements. However, depending on your specific situation, we may be able to offer discounted repair or restoration services.

1- Year Warranty Policy: “The item I ordered over a year ago is now broken”
We stand by the quality of our products no matter how old they are. All Oleg gear and instruments automatically come with a 1-year warranty. However, if the 1-year warranty has already expired, we will always work with you. Please contact us with a description of the problem. If possible, please include some photographs of the item. Though we typically cannot offer free replacements, depending on your specific situation, we may be able to offer discounted repair or restoration services.